News & Insights
Industry News, Trends and our Latest Thinking.
Commonly Asked Scheduling Questions
At 360 Relay, we have a dedicated shopper help desk team that works seven days a week to ensure our shoppers are always being responded to in an appropriate timeframe. While we do our best to answer questions timely, there are times when shoppers are looking…
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Our Latest Thinking
Commonly Asked Scheduling Questions
The Cost of NOT Having a Mystery Shopper Program
Spencers TV & Appliance Drives Customer Service with Mystery Shopping
Client Resources
Creative Shop Types to Capture Data and Improve Operations
Mystery Shops are a great way to capture specific feedback through a series of carefully designed questions to ensure you are obtaining the information you need to make informed decisions about your brand standards and training procedures. A traditional mystery shop usually aims to review service,…
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One of the most important parts of the onboarding process and getting your mystery shop program started is determining the question set you want to use on your shop form. During this process, we do share sample templates with you so that you can get an…
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