Transforming Mystery Shop Report Reviews with AI
YOUR BRAND IS OUR FOCUS
Pivot to an Exceptional Customer Experience
Explore how to gain a 360-consumer perspective with research, strategy and tools to strengthen your brand.
SHOPPER ZONE
Are you a mystery shopper or want to be one?
Here is everything you need to know to get in the zone.
Explore Our Services
Unleash Your Brand’s Potential.
Our secret shopping company knows what it takes to deliver brand promises. With over 15 years of experience measuring customer interactions across many industries, we are driven to help you build your brand. Through our mystery shopper network, we have access to a full team of capable mystery shoppers that know what to look for when it comes to how a store, restaurant, entertainment facility, or other retail space should be run.
“We have had the pleasure of partnering with 360 Relay for the past 2 years. Their professionalism, responsiveness and service has been top-notch. They not only help you to deliver amazing customer experiences, they take that to heart and deliver their own exceptional customer experience to you.”
-The Friendly Toast
We’ve been in your shoes
Our team has spent decades working with businesses of all shapes and sizes, across a wide range of industries. Our proven process for developing and managing mystery shopping programs can be applied to virtually any company.
Expertise In
Restaurant/Hospitality
Retail
Entertainment
Services
Higher Education
“With over 100 locations and growing, maintaining visibility into the guest experience across our system is essential. Since partnering with 360 Relay, we’ve gained a powerful tool that gives our franchisees real-time insight into customer perceptions through thoughtful, community-based shopper reports. These consistent touchpoints help our teams identify strengths and opportunities at the store level, while also enabling our corporate team to provide targeted operational support. We actively use the data to connect teams with resources designed to enhance the customer experience. 360 Relay has become a vital part of how we monitor and elevate service standards across our brand. At Ziggi’s, we’re intentional about the partners we bring on, and 360 Relay has truly exceeded expectations. Their platform has been a game-changer in how we listen, respond, and grow.”
-Ziggi’s Coffee
The Nation’s Best Mystery Shopping Company
We are the perfect resource for owners and managers who want to take a closer look at how their teams approach daily interactions with their customers, implement cleaning procedures, and present themselves as an extension of the brand.
NEWS AND INSIGHTS
Our Latest Thinking
The Cost of NOT Having a Mystery Shopper Program
Spencers TV & Appliance Drives Customer Service with Mystery Shopping
Let us help you exceed your customer’s expectations
Download the full Spencers TV Success Story now!